Payment Guarantee

PAYMENT GUARANTEE POLICY

Metal Art Sialkot — Where Art Meets Imaan

Last Updated: October 20, 2026

1. Our Payment Commitment

At Metal Art Sialkot, we aim to provide our customers with a secure, transparent, and reliable payment experience. Whether you order from Pakistan or internationally, we strive to make the payment process simple and convenient.

Our business is based in Karachi, Sindh, Pakistan, and our Islamic metal wall art products are manufactured in Sialkot, Punjab, Pakistan.

2. Accepted Payment Methods

Depending on your location and order requirements, we may offer the following payment methods:

  • Cash on Delivery (COD): Available for eligible orders within Pakistan.

  • Bank Transfer: Available for eligible orders when confirmed by our team.

  • Online Payments: Available through the payment gateways supported by our website.

  • International Payments: Available through supported payment methods for eligible international customers.

The payment methods available at checkout may vary depending on your location and the payment providers connected to our store.

3. Secure Online Payments

We take reasonable measures to protect customer information during the payment process.

  • Online payments are processed through the applicable payment service provider.

  • Payment information is handled according to the relevant provider's security procedures and policies.

  • We do not intentionally request customers to share their passwords, PINs, or one-time verification codes through WhatsApp or social media.

  • Customers should complete online payments only through the payment options provided on our official website or verified payment instructions issued by our team.

Official Website: www.metalartsialkot.com

4. Payment Confirmation

For online or advance payments, an order may require payment verification before processing begins.

  • Orders will be processed after the required payment has been successfully received and verified.

  • Customers may receive an order confirmation by email, WhatsApp, or another available communication method.

  • A payment screenshot alone does not guarantee confirmation until the transaction has been verified.

  • If payment confirmation is delayed, customers can contact our support team with their order number and transaction reference.

5. Failed, Pending, or Duplicate Transactions

If a payment fails, remains pending, or appears to be charged more than once, please contact us.

To help us investigate, provide:

  • Your order number, if available.

  • The payment date and amount.

  • The transaction reference provided by your payment service.

  • Relevant transaction evidence, with sensitive financial information hidden.

If a payment was deducted but the order was not confirmed, we will review the available transaction details and coordinate with the relevant payment provider where necessary.

Any reversal or refund will be subject to transaction verification and the applicable payment provider's processing procedures.

6. Refunds and Payment Reversals

Approved refunds will be handled according to our applicable Refund & Returns Policy and the payment provider's procedures.

  • Refund eligibility depends on the circumstances of the order and our applicable policies.

  • Where possible, refunds for online payments will be returned through the original payment method.

  • Processing times may vary depending on the bank or payment provider.

  • Shipping charges, customized orders, damaged products, and other special circumstances will be handled according to the applicable Refund & Returns Policy and relevant consumer protection laws.

Please contact our support team if you need assistance with an eligible refund.

7. Cash on Delivery (Pakistan)

For eligible orders within Pakistan, Cash on Delivery may be available.

  • Customers should provide accurate contact and delivery information.

  • Orders may be confirmed by phone or WhatsApp before dispatch.

  • Customers should inspect the parcel and follow the applicable courier procedures upon delivery.

  • COD availability may depend on the delivery location, order value, and courier service.

8. International Orders

International customers may pay using the supported payment methods available at checkout or confirmed by our team.

Please note:

  • International payment availability depends on the payment provider and the customer's country.

  • Currency conversion, bank charges, or international transaction fees may apply.

  • Customs duties, import taxes, and other local charges may be payable by the customer where applicable, unless expressly stated otherwise.

  • International delivery times may vary due to customs clearance, courier operations, and destination-country requirements.

9. Fraud Prevention

To protect our customers and business, we reserve the right to review or delay an order when a payment appears suspicious or requires additional verification.

We may request reasonable information necessary to verify an order, provided that customers are not asked to disclose passwords, PINs, or one-time verification codes.

Orders may be cancelled where fraud or unauthorized payment activity is reasonably suspected, subject to applicable law and any refund obligations.

10. Order and Payment Support

If you have questions about payments, order confirmation, or refunds, please contact us through our official channels.

Business Name: Metal Art Sialkot
Company Location: Karachi, Sindh, Pakistan
Manufacturing Base: Sialkot, Punjab, Pakistan
Business Address: Flat CB-008, Federal Govt. Employee Housing Authority, Scheme 33, Karachi, Pakistan, 75300
Website: www.metalartsialkot.com
Email: metalartsialkot@gmail.com
Additional Email: info@metalartsialkot.com
WhatsApp: 0309-9915777

11. Policy Updates

Metal Art Sialkot reserves the right to update this Payment Guarantee Policy when necessary. Updates will be published on this page with a revised date.

Our policies are intended to provide transparency and do not exclude any rights or protections available to customers under applicable law.