Privacy Policy

Metal Art Sialkot

Last Updated: October 20, 2026

At Metal Art Sialkot, accessible at https://www.metalartsialkot.com/, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, create an account, place an order, contact us, or use our services.

By using our website, you acknowledge that your information may be handled as described in this policy, subject to your rights and applicable law.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name

• Email address

• Phone number and WhatsApp contact details

• Billing and shipping addresses

• Account registration information

Order Information

• Products purchased

• Order history and transaction references

• Delivery instructions

• Order status and customer service communications

Payment Information

We may collect payment status, transaction references, payment method, and other information necessary to process your order.

Payments made through third-party payment gateways are subject to their respective privacy policies and security practices. We do not intend to store your complete payment card details on our own systems.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, approximate location, pages visited, and interactions with our website.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing and fulfilling orders.

• Arranging shipping and delivery within Pakistan and internationally.

• Processing advance payments and verifying transactions.

• Managing customer accounts and order history.

• Responding to questions through email, phone, and WhatsApp.

• Providing order confirmations, shipping updates, and customer support.

• Preventing fraud, unauthorized transactions, and misuse of our website.

• Improving our products, website performance, and shopping experience.

• Sending promotional messages and offers where permitted by law and applicable consent requirements.

• Meeting our legal, tax, accounting, and regulatory obligations.

3. Online Payments and Payment Security

Metal Art Sialkot may offer cash on delivery where available, advance payments, and online payment options through supported payment service providers.

When you make an online payment, the relevant payment provider may collect and process information required to authorize and complete the transaction.

We do not control the independent privacy practices of third-party payment providers. Please review their policies before using their services.

We take reasonable steps to protect customer and order information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

4. Shipping and International Orders

We serve customers in Pakistan and may accept orders from international destinations where our products and shipping services are available.

To fulfil an order, we may share necessary information, such as your name, address, phone number, and delivery details, with shipping companies, courier services, logistics partners, and customs authorities where required.

International customers may be responsible for applicable customs duties, import taxes, or other charges according to the destination country's rules and the terms of their order.

Your information may be processed or transferred to countries other than your own through Shopify and our service providers. Where required, appropriate safeguards will be applied in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the shopping cart and checkout functioning.

• Remember your preferences and settings.

• Understand website traffic and visitor behaviour.

• Improve website performance.

• Support advertising and marketing activities where enabled.

You can manage cookie preferences through available website controls or your browser settings. Disabling certain cookies may affect some website features.

Where required, we will seek consent before using non-essential cookies or tracking technologies.

6. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Shopify, which hosts and supports our online store.

• Payment gateways and payment processors.

• Courier, shipping, and logistics companies.

• Website analytics and technical service providers.

• Customer support, email, and communication services.

• Advertising and marketing platforms, where enabled and legally permitted.

• Government authorities, regulators, or law enforcement agencies where legally required.

We expect service providers to handle information in accordance with their applicable obligations.

We do not sell personal information in exchange for money. If certain privacy laws classify particular advertising-related disclosures as a sale or sharing of personal information, applicable rights and opt-out mechanisms will be respected.

7. Marketing Communications

If permitted by law and applicable consent requirements, we may send you product announcements, new arrivals, special offers, and other promotional communications.

You can opt out of marketing emails by using the unsubscribe link included in the message. You can also contact us to request that promotional communications through supported channels stop.

Please note that you may still receive essential transactional messages, such as order confirmations and delivery updates.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal and tax obligations.

Retention periods vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements and legitimate business needs.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Withdraw consent where processing is based on consent.

• Object to or restrict certain processing activities.

• Opt out of certain marketing or advertising-related data uses.

• Request a copy of your information where applicable.

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

We will respond in accordance with applicable legal requirements. Certain records may need to be retained to meet legal obligations or resolve disputes.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

Those services operate under their own privacy policies and terms. We are not responsible for the privacy practices of websites we do not operate.

We encourage you to review the relevant policies before submitting personal information to third parties.

11. Children's Privacy

Our website is intended for general customers and is not designed to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or loss.

Access to customer information should be limited to authorized personnel and service providers who need it for legitimate business purposes.

Although we work to protect your information, no security measure can guarantee absolute protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, payment methods, service providers, or legal obligations change.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need information about how your data is handled, please contact us.

Business Name: Metal Art Sialkot

Website: https://www.metalartsialkot.com/

Email: metalartsialkot@gmail.com

Additional Email: info@metalartsialkot.com

WhatsApp: 0309-9915777

Location: Karachi, Pakistan

We appreciate your trust in Metal Art Sialkot.

Metal Art Sialkot — Where Art Meets Imaan.