Terms & Conditions

Metal Art Sialkot

Last Updated: October 20, 2026

Welcome to Metal Art Sialkot. These Terms & Conditions govern your access to and use of https://www.metalartsialkot.com/ and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please discontinue use of our website.

1. About Metal Art Sialkot

Metal Art Sialkot is a brand specializing in Islamic metal wall art, including laser-cut Arabic calligraphy, decorative metal designs, and related products.

Our products are manufactured in Sialkot, Pakistan, and may be available to customers in Pakistan and eligible international destinations.

For questions or assistance, contact us using the details provided at the end of this page.

2. Products and Specifications

We make reasonable efforts to ensure that product descriptions, images, dimensions, finishes, and prices displayed on our website are accurate.

Our products may include:

• Golden and silver stainless steel designs.

• Black mild steel designs.

• Laser-cut Islamic calligraphy and decorative metal artwork.

• Products offered in different sizes and finishes.

Unless otherwise specified on the individual product page, the metal thickness is approximately 0.8 mm.

Product appearance may vary slightly due to lighting, photography, screen settings, reflections, and normal manufacturing tolerances. Installation surfaces and lighting may also affect the appearance of the finished product.

Customers should review the product description, dimensions, selected finish, and installation requirements before ordering.

3. Product Images and Islamic Calligraphy

We take care to represent our Islamic calligraphy designs accurately. Customers should refer to the individual product listing for the exact design being purchased.

Product photographs and digital previews are provided to illustrate the product. Any visual representation should not be treated as a substitute for reviewing the actual design and product specifications.

4. Prices and Currency

Prices are displayed on the relevant product pages and may be shown in Pakistani rupees or another supported currency, depending on the website's settings.

Where a currency converter is available, displayed converted prices may be estimates. The final amount charged may depend on the checkout currency, payment provider, exchange rate, and applicable fees.

We reserve the right to update product prices, correct genuine pricing errors, and modify promotions before an order is accepted, subject to applicable law.

A price change will not automatically alter an order that has already been confirmed, except where correction or cancellation is legally permitted and appropriately communicated.

5. Orders and Order Confirmation

When you place an order, you agree to provide accurate and complete contact, billing, and shipping information.

An order confirmation email or message acknowledges receipt of your order and does not necessarily constitute final acceptance.

We reserve the right to review, decline, or cancel an order where permitted by law, including in cases of suspected fraud, incorrect pricing, unavailable stock, inaccurate delivery information, or other legitimate operational reasons.

If an order is cancelled after payment has been received, any refund due will be processed in accordance with our refund policy and applicable law.

6. Payment Methods

Available payment methods may include cash on delivery in eligible locations, advance bank payments, and online payments through supported payment gateways.

Payment availability depends on your location, order value, payment provider, and checkout options.

For prepaid orders, payment must be successfully authorized or received before the order is processed, unless otherwise agreed.

Customers must use payment methods they are authorized to use. We do not ask customers to disclose passwords, PINs, or one-time verification codes through unofficial channels.

7. Shipping and Delivery

We offer shipping within Pakistan and may ship internationally to destinations supported by our shipping services.

Delivery estimates are provided for guidance and may be affected by courier operations, customs clearance, weather, public holidays, or other circumstances beyond our reasonable control.

Customers must provide a complete and accurate shipping address and a reachable phone number.

For international orders, customs duties, import taxes, brokerage fees, or other destination-country charges may apply. Unless expressly stated otherwise at checkout or in the applicable offer, these charges are the customer's responsibility.

Risk of loss, responsibility for delivery, and any applicable statutory rights will be governed by the terms of the sale and applicable law.

8. Free Delivery and Promotional Offers

Free delivery, discounts, bundle offers, and other promotions may be available from time to time.

Each promotion may have specific conditions, including eligible products, locations, order values, dates, or shipping methods. These conditions will be communicated with the relevant offer.

A promotion cannot be combined with another offer unless expressly stated. We reserve the right to end or modify a promotion prospectively, subject to applicable law and the terms communicated when the offer was made.

9. Returns, Exchanges, and Refunds

Return, exchange, and refund requests are handled according to our separate Refund and Returns Policy, which should be read together with these Terms & Conditions.

Customers should inspect their order upon delivery and contact us promptly if a product arrives damaged, defective, incorrect, or incomplete.

Eligibility, reporting timeframes, return shipping arrangements, and refund methods are explained in our Refund and Returns Policy.

Nothing in these Terms & Conditions excludes or limits rights that cannot legally be excluded or limited under applicable consumer protection law.

10. Installation and Product Care

Customers are responsible for following the installation instructions supplied with their products and ensuring that the selected wall or surface is suitable for mounting.

Use appropriate mounting hardware and seek professional assistance where necessary.

Metal products should be handled carefully during unpacking and installation because edges may be sharp. Keep products and installation hardware away from children during installation.

Product care requirements may vary by material and finish. Follow any specific cleaning or maintenance instructions provided with the product.

11. Warranty

Any warranty expressly advertised for a particular product will be subject to the warranty terms communicated for that product.

Where a warranty is offered, its duration, coverage, exclusions, and claim procedure should be stated in the applicable product listing or warranty documentation.

A warranty does not replace any rights available under applicable law.

12. B2B, Wholesale, and Reseller Orders

Metal Art Sialkot may offer business-to-business opportunities to retailers, resellers, wholesalers, and international business customers.

B2B pricing, minimum order quantities, shipping arrangements, payment terms, and other conditions may differ from retail orders and will be communicated separately.

Any advertised starting investment, including a package starting from USD 100, is subject to the actual package details and applicable terms.

A B2B partnership does not guarantee sales, profits, customers, or business results. Resellers are responsible for their own business operations, advertising, taxes, and compliance with applicable laws.

Separate written terms may apply to bulk or customized orders.

13. Intellectual Property

Unless otherwise stated, the Metal Art Sialkot name, logo, website content, product photographs, promotional materials, graphics, and original designs are owned by or used with permission by Metal Art Sialkot.

You may not reproduce, copy, distribute, commercially exploit, or modify our protected materials without prior authorization, except where permitted by law.

Purchasing a physical product does not automatically transfer ownership of intellectual property rights in the design, photographs, branding, or associated materials.

14. Acceptable Website Use

You agree not to:

• Use the website for unlawful purposes.

• Submit false, misleading, or fraudulent order information.

• Attempt to interfere with website security or functionality.

• Upload malicious code or conduct unauthorized testing.

• Copy or misuse website content in violation of applicable law.

• Use our services to infringe the rights of others.

We may restrict access or take appropriate action in response to misuse, subject to applicable law.

15. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment gateways, courier companies, analytics providers, and social media platforms.

These services may be subject to their own terms, policies, and availability. We are not responsible for independent third-party websites or services beyond our control.

16. Limitation of Liability

To the extent permitted by applicable law, Metal Art Sialkot will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.

Your statutory consumer rights remain unaffected.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review the Privacy Policy before placing an order or creating an account.

18. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our products, services, business practices, or legal requirements.

The revised version will be published on this page with an updated revision date.

Changes will not override rights or obligations that have already accrued where applicable law prevents such changes.

19. Governing Law and Disputes

These Terms & Conditions are intended to operate consistently with the laws of Pakistan and any mandatory consumer protection laws applicable to a customer's transaction.

Where a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the issue fairly.

Any applicable court jurisdiction or dispute resolution procedure will be determined in accordance with relevant law. Nothing in this section removes mandatory legal rights available to consumers in their place of residence.

20. Contact Information

For questions about these Terms & Conditions, orders, products, or business enquiries, contact us:

Business Name: Metal Art Sialkot

Website: https://www.metalartsialkot.com/

Email: metalartsialkot@gmail.com

Additional Email: info@metalartsialkot.com

WhatsApp: 0309-9915777

Location: Karachi,  Pakistan

Thank you for shopping with Metal Art Sialkot.

Metal Art Sialkot — Where Art Meets Imaan.