Overview

We want you to be happy with your Metal Art piece. If something is wrong with your order, this page explains what we can do and how to ask. Please also read our Shipping Policy and Terms & Conditions.

When you can return or claim

You can contact us for a repair, replacement or refund if your item:

• arrives damaged or broken
• has a manufacturing defect, such as a bad cut or a coating fault
• is not the item, size, colour or design you ordered or approved

Tell us within [48 hours] of delivery. After that time we cannot accept a damage claim.

How to make a claim

• Message us on WhatsApp at 0309-9915777 or email metalartsialkot@gmail.com or info@metalartsialkot.com.
• Send your order number and clear photos or a short video of the box and the item.
• We review your claim within [2] working days and tell you the next step.

Please keep the original box and packing until your claim is settled.

Custom orders

Custom pieces are made specially for you and cannot be returned or cancelled once production starts. You approve the design, size and wording before cutting, so please check them carefully.

If a custom piece arrives damaged or does not match the design you approved, we will repair or remake it, or refund you, at no extra cost.

Change of mind (ready items)

[Choose one: Ready items can be returned within 7 days of delivery if they are unused, unmarked and in the original packing. The buyer pays the return shipping. / We do not accept returns for change of mind.]

What we cannot accept

• Damage caused by wrong installation, outdoor use of indoor pieces, or rough handling
• Normal small differences in colour on screen versus real life
• Items that have been used, altered or repaired by someone else
• Custom orders after production has started, unless the item is damaged or wrong

How refunds are paid

• Bank transfer orders: refunded to the same account in [5-7] working days after we approve the claim.
• Cash on Delivery orders: refunded by bank transfer. Please send your account title and number.
• If we can repair or replace the item, we do that first, unless you prefer a refund.

Original shipping charges are refunded only if the mistake was ours.

Return shipping

If the item is damaged, defective or wrong, we pay for the replacement and for returning the old piece when needed. For a change of mind return on a ready item, the buyer pays the shipping both ways. Please do not send anything back before we confirm the address and method on WhatsApp.

Cancelling an order

Ready items can be cancelled before dispatch for a full refund. Custom orders can be cancelled only until you approve the design for cutting. The advance payment is not refundable once production begins.

Need help?

Metal Art Sialkot, Flat CB-008, Federal Govt. Employee Housing Authority, Scheme 33, Karachi 75300, Pakistan.
WhatsApp 0309-9915777
Email metalartsialkot@gmail.com or info@metalartsialkot.com